Officially registered in the NBK register
Kazakhstan's professional debt collection agency —
lawful, reliable, and confidential
The Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market, together with the First Credit Bureau, has developed the digital platform finkelisim.kz
From July 1, 2026, the service operates on the basis of the banking and microfinance ombudsmen
All applications are processed on the principle of a «single window» through mediation
The platform allows you to address loan debt settlement issues in one place
No need to contact multiple organizations — the entire procedure goes through a single service
Full information on how the platform works is published on the official website
Go to finkelisim.kz →By Resolution No. 51 of the Board of the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market, dated August 16, 2024, the Rules for Debt Settlement by Collection Agencies for Individuals were approved. Under these rules, you have the right to apply to our Company with a request to modify the terms of debt repayment.
In your application, please specify the reasons for the debt, income and expense information, household composition, place of residence, available assets, and any other information confirming the circumstances of your appeal. Please attach documents confirming your status.
Applications can be sent to: 151 Abay Ave., Almaty, "Alatau" Business Center, Office 308, to any regional office address, or by email: zayavlenie@ilg.kz
Specializes in recovering problem debts from individuals and legal entities
Operates in full compliance with the Law of the Republic of Kazakhstan "On Collection Activities"
Registered in the NBK collection agency register since June 2, 2018, under №05.К.18.004
Included in the ARRDFM service companies register since June 27, 2025
Qualified specialists and lawyers with higher education and years of experience in debt recovery
Debt recovery at all stages: pre-trial, judicial, and enforcement proceedings
Offices in every major city across Kazakhstan
Our staff considers every client's interests, needs, and specific circumstances
Specialists with higher education and extensive industry experience
All client information is protected by contractual confidentiality obligations
We operate in strict compliance with the legislation of the Republic of Kazakhstan
Advanced software, remote interaction capabilities, and online payment
| City | Address | Phone |
|---|---|---|
| Aktau | 29th microdistrict, bldg. 228, "Altyn Orda" BC, 2nd fl., office 208 | +7 771 799 46 20 |
| Aktobe | 101st Rifle Brigade St. 2 "A", office 510-2 | +7 771 799 46 19 |
| Astana | Beimbeta Mailina St., 19, office 417V | +7 771 799 67 68 |
| Atyrau | Atambaeva St., 77A, office 30 | +7 771 799 40 09 |
| Karaganda | Alikhanova St. 14b, office 44 | +7 771 799 96 41 |
| Kokshetau | Akan Seri St., 116 "A" | +7 771 799 42 84 |
| Kostanay | 1 Maya St., bldg. 90/2, office 308 | +7 771 799 57 03 |
| Kyzylorda | Korkyt Ata St., 53 | +7 771 799 95 96 |
| Pavlodar | Edige Bi St., 76, office 505 | +7 771 799 82 50 |
| Petropavlovsk | Altynarina St. 168 "B", 3rd fl., office 307 | +7 771 799 47 97 |
| Semey | Abay Square 5, office 209/1 | +7 771 799 76 54 |
| Taldykorgan | Tolebaeva St., 72, office 119 | +7 771 799 48 20 |
| Taraz | Koshek Batyr St., 3, 3rd fl., office 43 | +7 771 799 78 16 |
| Uralsk | Saraishyk St., 28B, office 410 | +7 771 799 89 25 |
| Ust-Kamenogorsk | K. Satpayev Ave., 62, office 606 | +7 771 799 87 21 |
| Shymkent | Adyrbekova St., 17 | +7 771 799 65 71 |
